There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore. We will look at the ways to identify and assemble effective communication skills that will allow you to get those difficult people, and focus on strategies for dealing with the most difficult behaviors of the people you can’t stand.
Price: $195.00


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    There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course, offered by our accredited school partners, will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore. You will look at the ways to identify and assemble effective communication skills that will allow you to understand those difficult people, and focus on strategies for dealing with the most difficult behaviors of the people you can’t stand. Enroll through one of our accredited university or college partners today!
    Dealing with Difficult People Module 1
    Getting to Know the People you Can’t Stand

    This module will introduce you to the 10 + 3 most difficult types of people you find yourself dealing with at work and even in your personal lives. We will then define a Lens of Understanding to learn motives behind all types of behaviors and discuss tools for dealing with them assertively, yet professionally.

    The 10 (+3) Most Unwanted List
    The Lens of Understanding
    Motives Behind Behaviors
    Focus and Assertiveness
    Tools for Dealing Professionally
    Dealing with Difficult People Module 2
    Surviving through Skillful Communication

    We have all found ourselves in frustrating and conflicting situations with difficult people at one time or another. This module will address the best communication practices that will help you get through the encounters with more professionalism to help you get the results you are trying to achieve.

    From Conflict to Cooperation
    Listen to Understand
    Speak to be Understood
    Get What You Project and Expect
    Changing Your Attitude
    Dealing with Difficult People Module 3
    Bringing out the Best in People at their Worst

    Module 3 focuses on dealing with the most difficult of people and discusses how to stand your ground when you find yourself in the most difficult of situations with these individuals. Knowing how to redirect a conflict and bring out the best in people when they are at their worst takes skill and practice, but this module will show you how to do just that.

    The Sniper
    The Know-it-All
    The Yes Person
    The Nothing Person
    Bring Out The Best
    Dealing with Difficult People Module 4
    Communication in a Digital Age

    Module 4 addresses how the digital age of email and texting can make communication with difficult people worse, and better. Using digital communication can cause more conflict many times, but we will also discuss how to use it to your advantage to diffuse stressful situations when dealing with difficult people.

    Communication and the Challenge of Technology
    Phone Communication
    Email Communications
    Applying the Steps
    Diffusing Difficult Situations
    All required reference materials are provided with this program. Technical requirements:

    Internet Connection
    • Broadband or High-Speed (DSL, Cable, Wireless)
    Hardware Requirements
    • Processor - 2GHz Processor or Higher
    • Memory - 1 GB RAM Minimum Recommended

    Software Requirements
    • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher
    • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
    • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
    • Adobe PDF Reader
    This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.

    Product Type:
    Course
    Course Type:
    Professional Enrichment
    Level:
    Beginner
    Language:
    English
    Hours:
    24
    Duration:
    1 month
    Avg Completion:
    1 Month

      Get the support you need, when you need it

        • Our admissions advisors will help you identify career paths, accredited colleges, and funding solutions
        • Customer & Technical Support is available throughout your course experience via Live Chat, Phone, Email, and Text
        • Office hours are Monday through Friday, 8-5pm CT

      Stay on track to reach your completion goal

        • Scheduling and Time Management assistance tailored just for you
        • Active reminder notifications about important deadlines in your class
        • Join giveaway raffles for achieving course milestones

      Become Job-Ready: Career Training Programs ONLY

        • Take advantage of real-world experience outside of the classroom with an employer-based externship program
        • Work with a career counselor to schedule your certification exam (if applicable)
        • Complete an employer-ready resume with a career coach
        • Participate in live mock interviews and job guidance sessions

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